Refund and Returns Policy

1. General Policy

At chapterbych, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1 Timeframe

Return requests must be submitted within 30 calendar days from the date you receive the item.

2.2 Condition of Items

To be eligible for a return, the product must be:

• Unused and in its original condition
• Unworn, unwashed, and free of any alterations
• Returned in the original packaging, including any tags, labels, and accessories

2.3 Non‑returnable Items

The following items cannot be returned or exchanged:

• Personalized or custom‑made products
• Final‑sale or clearance merchandise clearly marked as such
• Intimate apparel, swimwear, or any item that has been opened for hygiene reasons

3. Return Process

3.1 Initiating a Return

To start a return, please contact our support team at [email protected] or call +1 (323) 267-7804. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2 Return Authorization

Our team will issue a Return Authorization (RA) number and detailed instructions for shipping the item back to us. Returns sent without an RA number may be refused.

3.3 Shipping Costs

Unless the return is due to a defect or an error on our part, you are responsible for all return shipping costs. We recommend using a trackable shipping service and retaining proof of shipment.

4. Refunds

4.1 Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2 Refund Amount

The refund will include the price of the returned item(s) minus any original shipping charges, unless the return is a result of our error.

4.3 Partial Refunds

If an item is returned damaged, altered, or missing components, we reserve the right to issue a partial refund reflecting the reduced value.

5. Exchanges

Exchanges are processed as a return followed by a new order. To exchange an item, follow the return procedure in Section 3 and place a new order for the desired product.

6. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us within 7 days of receipt. We will arrange a prepaid return and either replace the item or issue a full refund, including original shipping costs.

7. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the received items promptly and report any issues within the specified timeframes.
• Follow the return instructions precisely, including using the provided RA number.

8. Legal Disclaimer

These policies do not affect any statutory rights you may have under applicable consumer protection laws. chapterbych reserves the right to modify this Refund and Returns Policy at any time, provided that such changes do not retroactively affect pending orders.

9. Contact Information

If you have questions about this policy, please reach out to us:

Email: [email protected]
Phone: +1 (323) 267-7804
Address: 9766 North 15th Drive, Los Angeles, California 90015, United States